Q
What are your payment terms and lead time?
1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A options are also available.
2) Lead time: Normally in 20-25 days after the deposit is received.
Q
How can I arrange the delivery of my goods?
1) Sea freight: We will calculate and update sea freight options once we know your destination seaport.
2) Client-designated agent: Please share the contact details of your designated shipping agent, and we will coordinate the delivery arrangement.
Q
What services and customization do you offer?
1) Prompt response to inquiries within 12 hours.
2) Professional team support to answer questions in fluent English.
3) Full OEM & ODM support to design customized racking products.
4) Experienced professional engineers to deliver optimized layout and storage solutions.
Q
What is the typical purchasing process?
Design drawing → Confirm drawing → Quotation → Proforma Invoice (PI) → Confirm PI → Arrange 30% deposit → Manufacture → Quality Control (QC) inspection → Balance payment → Shipping.
Q
What advantages do you provide in terms of price and warranty?
1) Open Account (O/A) terms available for 40-60 days.
2) Fast track processing for urgent rush orders.
3) Direct competitive factory pricing.
4) Two-year warranty coverage, during which broken parts are replaced and sent to you.
Q
Do you have a Minimum Order Quantity (MOQ) or tool charge policy?
We do not enforce a strict MOQ, but recommend matching at least one 20ft container (approx. 15 tons) for optimal pricing. For custom profile designs requiring new molds, tooling costs are charged prior to the first order and can be partially or fully refunded once orders reach predefined volume targets.
Shibang Storage Rack
