Q
What are your standard trading and payment terms?
We accept T/T with a 30% deposit upon order confirmation and the remaining 70% balance paid against the Bill of Lading. L/C and O/A options are also available. The standard production lead time is typically 20-25 days after receiving the deposit.
Q
How do you manage the delivery of goods?
For sea freight, we update delivery terms once the destination port is confirmed. If you use a designated shipping agent, we coordinate directly with them to arrange the collection and transit of items.
Q
Do you provide OEM & ODM services for customized racking?
Yes, we offer full OEM and ODM support. Our professional engineering team can design tailor-made storage solutions and custom racking systems to meet your specific space requirements.
Q
What advantages do you provide over other suppliers?
We offer flexible payment terms (O/A 40-60 days), fast-track delivery for rush orders, direct competitive factory pricing, and a two-year warranty under which any broken parts will be replaced and sent directly to you.
Q
Do you have a Minimum Order Quantity (MOQ) limitation?
No, we do not enforce strict MOQ requirements. However, higher volumes qualify for better pricing. For regular items, we recommend ordering enough to fit at least one 20ft container (approximately 15 tons) to optimize shipping costs.
Q
How do you guarantee quality control?
We ensure quality consistency by conducting pre-production sample testing before starting mass manufacture, followed by a mandatory final quality inspection of all components before shipping.
Shibang Storage Rack
