Q
What are your trading terms and payment options?
We offer flexible payment terms including T/T 30% deposit after confirmation and 70% balance paid against the bill of lading. L/C and O/A options are also available. Delivery lead time is normally 20-25 days after deposit. Samples can be prepared for each model in 7-15 days. Shipping is handled through major Chinese ports, and we offer competitive discounts for large quantities.
Q
How can I arrange the delivery of my goods?
We support both sea freight shipping, where we provide updated rates based on your destination port, and client-designated shipping agents where we coordinate directly with your contact person to arrange the logistics.
Q
What professional services do you offer?
We guarantee inquiry responses within 12 hours. Our experienced team offers full fluent English support. We provide complete OEM & ODM customization services, backed by professional engineers who can design customized racking systems to create the best solutions for your space.
Q
What is the process for purchasing your products?
Our standard procedure flows as follows: Design drawing approval → Confirm drawing → Quotation → Proforma Invoice (PI) → Confirm PI → Arrange 30% deposit → Manufacture → Quality Control (QC) inspection → Balance payment → Shipping.
Q
What advantages do you offer over other manufacturers?
We support O/A 40-60 days payment terms, quick turnaround times for rush orders, direct competitive factory pricing, and a comprehensive two-year warranty under which any broken parts will be replaced and sent directly to you.
Q
Do you have a Minimum Order Quantity (MOQ) limitation or charge tooling fees?
There is no strict MOQ limit, though larger volumes ensure optimal pricing. We recommend ordering at least one 20ft container (approx. 15 tons) for regular products to make shipping cost-effective. For custom tooling and new molds, the cost is charged before the initial order and is partially or fully refunded once a certain order volume is reached.
Shibang Storage Rack
