Q
What are your trading and payment terms?
1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A options are also available.
2) Lead time: Normally within 20-25 days after the deposit is received.
3) Sample policy: Samples are available for each model and can be prepared in 7-15 days once payment is received.
4) Shipping port: Main ports in China.
Q
How can I arrange the delivery of my goods?
1) Sea freight: We will update the sea freight rates once we know the destination sea port where your goods will be delivered.
2) Client-designated agent: Please share the contact details of your shipping agent, and we will coordinate the delivery arrangements.
Q
What services do you provide?
1) Inquiries related to our products or pricing will be replied to within 12 hours.
2) Well-trained and experienced staff to answer your questions in fluent English.
3) OEM & ODM support, enabling custom racking design tailored to your requirements.
4) Access to highly experienced professional engineers to create the best storage solutions.
Q
What is the step-by-step purchasing process?
Design drawing → Confirm drawing → Quotation → Proforma Invoice (PI) → Confirm PI → Arrange 30% deposit → Manufacturing → QC Inspection → Balance payment → Shipping.
Q
What are your key advantages?
1) Payment terms: We can support O/A terms of 40-60 days.
2) Lead time: Fast delivery options are available for rush orders.
3) Factory direct price: Highly competitive pricing directly from the manufacturing plant.
4) Warranty: Two-year warranty coverage, during which any damaged parts will be replaced and shipped to you.
Q
Do you have a minimum order quantity (MOQ) limit?
No, there is no strict MOQ limit, but higher order volumes secure better pricing. For optimal shipping cost efficiency, we recommend ordering a quantity that fits at least one 20ft container (approximately 15 tons).
Shibang Storage Rack
