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What are your trading terms and shipping options?
Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A options are also available. Lead time: Normally 20-25 days after deposit is received. Sample policy: Samples are always available for each model. Samples can be prepared within 7-15 days after payment is received. Shipping port: Shanghai / Nanchang China. Discounts: We offer attractive discounts for large volume orders. Delivery options: We offer sea freight (updated once your destination port is known) or coordination with your designated shipping agent.
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What services do you provide?
All inquiries related to our products or prices will be replied within 12 hours.
Well-trained and experienced staff will answer all your inquiries in fluent English.
OEM & ODM design services for customized racking systems.
Highly experienced professional engineers to create the best storage solutions.
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What are your advantages compared to other suppliers?
Flexible Payment: We can offer O/A 40-60 days terms.
Fast Lead Time: We can prioritize and expedite urgent orders.
Direct Factory Pricing: Enjoy competitive direct factory sale pricing.
Two-Year Warranty: The warranty covers replacing and shipping any broken parts.
One-Stop Solution: Comprehensive services in designing, manufacturing, and selling shelving, storage racking, and metal materials.
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Do you have a Minimum Order Quantity (MOQ) limitation?
No, we do not have an MOQ limitation. However, higher order quantities yield more competitive pricing. We generally recommend ordering a quantity that fits at least one 20ft container (approximately 15 tons) for optimal shipping costs.
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How is quality guaranteed and how do you handle tooling fees?
Quality Assurance: We always provide a pre-production sample before starting mass production, followed by a final inspection before shipment. Tooling Fees: For custom products requiring new molds, the cost is charged before the initial order. This fee will be partially or fully refunded once a specific order quantity is met.